Responsible gambling

At Casino de Montreal Pavillon 67, we take responsible gaming seriously. We recognize that some players may experience problems with their gaming habits and are committed to providing a safe and supportive environment for all our guests.

Self-Exclusion Program

We offer a voluntary self-exclusion program that allows players to exclude themselves from the casino for a set period of time or permanently. This can be done through our online portal or in-person at one of our gaming centers.

Deposit Limits

Players can set limits on their deposits, both daily and weekly, to help manage their spending habits. These limits can be adjusted at any time through our online portal or by contacting our customer service team.

Time-Outs and Cool-Off Periods

We also offer time-outs and cool-off periods for players who may need a break from gaming. This allows them to take a step back, reassess their habits, and make positive changes to their behavior.

Reality Check Notifications

Regular reality check notifications are displayed on our screens to help players keep track of their playtime and balance. These can be adjusted according to the player's preferences.

Session Reminders

Automatic session reminders are also available, providing players with regular breaks from gaming to take a moment to reassess their behavior.

Support Organizations

We have partnered with various support organizations to provide resources for our guests who may need help managing their gaming habits. These include:

Gambling: Help and Referral
Problem Gambling Institute of Quebec
Gamblers Anonymous meetings held on-site

Additional Resources

Players can also access additional resources through our website, including information on responsible gaming, problem gaming symptoms, and how to seek help.

Exceeding Canadian Standards

We exceed the standards set by the provincial government in several areas:

Mandatory player education sessions for new members
Enhanced age verification using facial recognition technology
Stricter loss limits than federally required
Comprehensive family support programs

By taking a proactive approach to responsible gaming, we aim to create a safe and enjoyable environment for all our guests.